Terms and Conditions

Bookings at Longley’s Retreat are subject to the following terms and conditions as agreed to at the time of booking:

▪ A contract between you and Longley’s Retreat for a lodge at Longley’s Retreat will come into existence when we receive payment and accept your booking by issuing a confirmation of your booking for the holiday dates shown in the rental agreement. The contract binds you & the other members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

▪ The total cost balance of your accommodation must be paid in full to secure the booking, if no payment is received, your holiday will be treated as a cancellation and the dates will be re-opened.

▪ The number of persons using the accommodation at any time must not exceed 6, and 2 in the Couple’s Lodge and only those people listed on the booking form can occupy the lodge. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

▪ In the case that you may need to transfer a booking, this must be agreed in advance in writing or email and a charge of £25 admin fee will be administered.

▪ Bookings cannot be accepted from persons under eighteen years of age.

▪ You may not bring children under the age of 18 onto the site.

▪ Longley’s Retreat reserves the right to refuse a booking without giving any reason.

▪ We or our representative reserve the right to enter the lodge or other areas of the site at any time to undertake essential maintenance or for inspection purposes.

▪ Tenancies normally commence at 3.30pm unless otherwise agreed and guests are required to vacate the lodges by 10.00am on the day of departure. This allows the accommodation to be thoroughly cleaned, sanitised and prepared for incoming guests.

▪ Pets or smoking anywhere on the premises except allocated outdoor smoking areas will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at your expense. In the event of smoking occurring in the lodges a deep cleaning charge will be applied and will be deducted from your damage deposit.

▪ While we accept normal wear and tear will occur, in making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.

▪ Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.

▪ Please be sure to close the windows and lock your door when you leave your property unoccupied.

▪ Longley’s Retreat is a lodge park with an on-site fishing lake which is surrounded by grass walkways. Please bring suitable clothing for these conditions. Be aware that ground may be slippery, muddy and uneven.

▪ Wildlife – There is an assortment of wildlife onsite such as rabbits, moorhens and geese so be wary of holes etc. Care must be taken if you are walking off of pathways or by the embankments. Also please dispose of any food items responsibly or it will attract vermin.

▪ While we allow low level music/noise inside the lodges, it must not be excessive and should not disturb other guests.

▪ Longley’s Retreat reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.

▪ Please note that in the event that any keys and gate fobs issued are not returned at the end of your stay, then the cost of replacement will be charged to you. Cost of replacement keys are £10 and gate fobs are £35 each.

▪ The client may in no circumstance re-let or sublet the property.

▪ The internet connection is available (at no extra cost) subject to technical availability.

▪ The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building, grounds including such items as (but not limited to) hot tubs, wifi .

▪ All inventory must remain in the property it was in at arrival and not be taken to another property, Please leave the lodge as it was on arrival.

▪ Hot tub disclaimer – All guests must abide by the Hot Tub safety rules.

▪ We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.

▪ Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us and we will endeavour to put matters right. Any complaints not reported to us at the time and only reported after the client has returned from holiday will not be considered by the proprietor.

▪ We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

▪ Please note Longley’s Retreat is privately owned and is adjacent our own home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.

Cancellation policy

▪ All cancellations must be immediately notified by telephone and then in writing. If you cancel your holiday more than 2 weeks before it is due to start, then your payment will be refunded in full. If you cancel less than 2 weeks prior to the holiday, then the full balance will be forfeited.

▪ We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

▪ Your booking will not be cancelled by Longley’s Retreat except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly either reschedule your stay to another slot suitable to both parties or refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.

▪ The number of persons using the accommodation at any time must not exceed 6 or 2 in our Couple’s Lodge and only those people listed on the booking form can occupy the cabin. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

▪ In the case that you may need to transfer a booking, this must be agreed in advance in writing or email and a charge of £25 admin fee will be administered.

▪ Smoking anywhere on the premises except allocated outdoor smoking areas will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at your expense.

Need help?